CalcLockContact support
For help with CalcLock, email support@clickmg.com. CalcLock is published by Click Media Group Pty Ltd.
Include your device model, iOS version, CalcLock version and a short description of what happened. If you include a screenshot, remove any private details first. Do not send your vault equation or private files.
Opening a vault
Enter the exact equation you used to create the vault, then press equals twice. The first press shows the calculation’s answer; the second opens the matching vault. Different equations with the same answer open different vaults.
Importing photos and files
Open the vault you want to add to, choose your photos or files, then check that the imported items open correctly. Importing does not automatically remove the source copies.
Import from Files · Find a missing photo · Check video playback
Forgotten equations and changing devices
The current version has no forgotten-equation recovery or portable vault backup. Support cannot decrypt a vault for you. Keep independent originals of files you cannot replace, and do not delete the app while troubleshooting.